Customer Support
Order Cancellation
ACCOUNT MANAGEMENT
- How soon will my cancellation be processed?
Cancellations are processed within one business day - Will I still be charged if I cancel my order?
If your order hasn’t been fulfilled yet, you will not be charged. If you cancel after this time, there may be a restocking fee applied. There is a pending charge on my card from when I ordered, but now I have canceled the order. - Will this be refunded?
Yes, this will be refunded. If the charge is still pending, it will not appear on the card’s statement. - Can I cancel my order once it’s been confirmed?
This is product-dependent and you may be charged a restocking fee. - Can I cancel an order from inside my profile?
Yes, within your order there is a "CANCEL ORDER" feature; once that option is selected, a window will open to approve the cancellation. Select "Approve" to proceed with cancellation or "Cancel" to go back to your order. - Can a fellow lab member cancel my order?
- I sent an email requesting to cancel my order but never received confirmation of the cancellation. How can I be sure my order is canceled?
If you have not received cancellation confirmation, please contact our Customer Support Team by phone at 800.316.3081 or by email at support@labscoop.com.
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