In this role, the Sales Development Representative (SDR) will be responsible for client management and sales growth. They will help clients adapt and realize value from their investment with the Labscoop platform. The Sales Development Representative (SDR) will work closely with the Customer Relations Manager and the Director of Vendor Relations to help users and suppliers alike achieve their desired business goals. The end goal is increased value, adoption, customer satisfaction, and, ultimately the expansion of the Labscoop footprint.
The ideal candidate for the Sales Development Representative (SDR) is a champion of Labscoop products and features with an ability to prioritize, multitask, and engage dynamically with invested parties, including suppliers and end-users.
Responsibilities
● Develop an understanding of typical business challenges faced by customers and map Labscoop features and associated business benefits to address their needs
● Ensure that customers derive maximum value from their investment in Labscoop
● Evaluates current adoption maturity level and blockers to adoption
● Provides best practices and a prescriptive approach to increase adoption
● Partner with sales and the extended account team to support customer growth and help them achieve their objectives
● Monitor customer usage data, account health indicators, renewal dates, and growth opportunities to translate them into a path for success
● Proactively communicates technical product changes, degradations, outages, end of life, and new updates
● Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
● Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
● When appropriate, recommend additional Labscoop Services needed to drive success
Preferred Qualifications & Skills
● 1-2 years of relevant industry OR Technology/Biotechnology expertise
● Familiarity with HubSpot / CRM, G-Suite is plus
● Champion of technology products and platforms features, capabilities, and best use
● Ability to prioritize, multitask, and engage dynamically with customers
● Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications, and automation
● Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialogue
● Ability to quickly grasp and distinctly explain technological and business concepts
● Comfortable adapting to new opportunities and change; creative problem-solver
Qualities
● Beginner’s mindset, coachable, strong work ethic
● Outstanding written, verbal communication skills, and interpersonal skills
● Team player that people enjoy working with
● Collaborative, persistent, innovative and self-directed
● Detail oriented with strong problem-solving skills
● Self-starter and quick learner who can work independently and follow direction
● Love for the sciences
Benefits
• Rich benefits package including health, dental, and vision insurance
• Generous PTO policy
• Nice office gear to make sure you’re setup for success
• Dedicated team with diverse company culture
• Flexible working hours
At Labscoop, we’re looking for talented, passionate people with grit and integrity.We welcome diverse perspectives from people who think critically and aren’t afraidof challenging, face-paced environments, so even if you don’t meet the qualifications,we encourage you to apply.We are an equal opportunity employer. We consider applications for all positions without regard to race, religion, gender, nationality, age, disability, sexual orientation, genetic information or any other legally protected status.